Shipping Information
How Do I Track My Order?
All tracking numbers will be sent via email when the item is shipped.
Our pickup time for USPS packages is roughly 12:00PM EST and all UPS packages are picked up at 5:30PM-6:00PM EST. Tracking numbers should all be valid by 8:00PM EST. If you do not receive a tracking number within the estimated ship date, please contact us for more information.
My computer box appears to have been opened. Is my item new?
If the item has been sold in new condition, you may rest assured it is new. Many of our laptops are sold with one or more upgraded components, as a result the box may be opened to perform these upgrades. Quality assurance is very important us and therefore every computer we ship has the EASYBUY’s Seal of Quality. The Seal of Quality ensures that your machine was inspected for dead pixels, defects, scratches and fingerprints that could otherwise come directly from the manufacturer. We believe on average our seal is at least 5 times more reliable than the manufacturer’s seal. Our return rates are more than 5 times less with computers we shipped bearing our seal as opposed to computers shipped bearing the seal of the manufacturer in tact. Manufacturers ship systems with fingerprints, defects, scratches and dead pixels. These are issues you avoid when you receive the EASYBUY’s Seal of Quality.
Our desktops and upgraded laptops go through extensive testing prior to shipment, a defective component is very unlikely. What most likely happened is a component was dislodged during shipping since bumps, shocks, vibrations, and drops can occur.
- Desktops: Make sure that the power cord is securely connected to both the power outlet and the power supply on the back of your unit. On most newer model power supplies, there is also a toggle switch near the cable seat that allows you to turn it on and off, make sure this is set to the “On” position.
- Laptops: Make sure that the AC adapter is securely mounted in place at the connection to the laptop. The power cable for the AC adapter needs to be seated both at the adapter and at the wall outlet.
- If the power is plugged in correctly then most likely a component was dislodged during shipping. Contact us and we’ll provide instructions on how to re-seat components and verify that the motherboard power cable, CPU power cable are secured on the motherboard.
What kind of methods of payment does EASYBUY accept?
We currently accept the following payment types:
- Credit Cards: Visa/ MasterCard/ Discover/ American Express
- Financing: Affirm
- PayPal
- Amazon Payments
- Wire Transfer
- Purchase Order: Government, Educational Institutions, and large orders only. For inquiries please email lit@easybuyllc.com
FAQ Second Version
Do I Need an Account to Place an Order?
No need, but account can help you track all of your order information